Our mobile app only allows one camera to be viewed at a time with a live feed. When more than one viewer requests to watch a live feed from the same camera, the camera owner can choose who has the priority to access it with Viewer Priority (including Trust Circle members).
⚠️Note: Viewer Priority is an Android-Viewer-device-only feature.
In this article, you will learn more about the different Viewer Priority settings and how to set up your Viewer Priority:
- What are the Viewer Priority settings?
- Can I set up Viewer Priority if one of my devices (Viewer/Camera) is iOS?
- How to set up my Viewer Priority?
What are the Viewer Priority settings?
There are 3 Viewer Priority settings you can choose from:
- Always Accept 🔓
This default setting allows any incoming viewer to connect to an occupied Camera device. This means the current viewer’s session will be terminated once another incoming viewer connects to the same Camera. The terminated viewer will see the error code 1019:
- Owner First 🔐
This setting gives the camera owner priority over other viewers. When a viewer is viewing a live feed, and the owner connects to the same Camera, the current viewer’s session will be terminated. The terminated viewer will see the error code 1019:
When an incoming viewer tries to connect to the same Camera that the owner is viewing at the moment, they will see the error code 1018 (or 1016):
- Always Reject 🔒
This setting will reject any connection attempts from incoming viewers when the camera is occupied. All incoming viewers will see the error code 1018 (or 1016):
Can I set up Viewer Priority if one of my devices (Viewer/Camera) is iOS?
Unfortunately, Viewer Priority does not support iOS devices. You can only set Viewer Priority when both Viewer and Camera devices are Android devices. If one of your Viewer or Camera devices is an iOS device, your Viewer Priority setting will be set as "Always reject" by default. Please see below for examples:
- An iOS Viewer device with an Android Camera device:
Viewer Priority setting is set as "Always reject" by default and cannot be modified. - An Android Viewer device with an iOS Camera device:
Viewer Priority setting is set as "Always reject" by default and cannot be modified.
How to set up my Viewer Priority?
- Tap the Camera's settings wheel
- Tap "Viewer Priority"
- Choose a Viewer Priority setting that you prefer
See Also:
- What is Trust Circle?
- What if I can't add someone into my Trust Circle?
- Can more than one Viewer device watch the same Camera live feed at the same time?
🙋 Still have questions? Let us know via the in-app "Report an Issue" channel.