Index
- 1008, 1010, 1012, 1016, 1017, 1018, 1019
- 3001, 3004, 3005, 3006, 3007
- 4001, 4003
- 5001, 5010, 5015, 5016, 5019, 5020, 5021, 5022, 5024, 5501
- 6001, 6004, 6005, 6006, 6007, 6008
- 7001, 7002, 7004, 7006, 7007, 7009, 7010, 7011, 7012, 7013
- 9001, 9002, 9005, 9006
Developing a software solution for a multitude of phones, diverse home conditions, and inconsistent network conditions is an extremely technically difficult challenge. With that said, it is precisely this challenge that gives us such a strong sense of achievement when we make and see progress. Your support is what fuels us along the journey to perfection. Now, due to diverse devices and usage conditions, some complex issues can come up. In this article, you'll find out what error codes are and how you can troubleshoot them.
What are Error Codes and why do they exist?
The 4-digit numbers you see when something isn’t quite right with Alfred are what we call Error Codes. Error Codes have been implemented to help both you and us pinpoint the potential cause of the problem. When you see an Error Code in Alfred, don’t dismiss it too soon! For example, so many factors could result in connectivity issues. The Error Codes provide invaluable information that allows us to narrow the problem down in order to tackle the problem for you.
Common Error Codes & solutions
Here are some of the most commonly-seen Error Codes as well as quick debugging advice from us:
1008
Failed to record video (1008)
Why am I reading this?
Something went wrong while your Camera device was recording a video. In most cases, it is because the storage of your Camera device is full. When you make a recording with Alfred, the footage is first produced and stored on your Camera device and then sent to the cloud when you release the “record” button. As such, your Camera device needs enough storage space for the videos.
What can I do?
Please check the storage of your phone and free up some space.
1010
You don't have permission to watch Live stream.
Please check if your acocunt is under Trust Circle. (1010)
There are two ways to improve this problem:
1. Update Alfred to the latest app version on ALL Viewer and Camera devices.
2. Remove Trust Circle's users and add them again.
1016
This Camera is not accessible now. Please try again later. (1016)
There are two possible reasons for why you might see this error message.
-
You tried to start a new Live session too soon after the last one ended. Wait at least 20 seconds and try again.
-
Another Viewer may be connected to your Camera device, for example, another Viewer device you own, someone in your Trust Circle, or Alfred’s WebViewer. Please make sure any concurrent Live session has been terminated before trying again.
You can try Viewer Priority for Alfred Android to prevent this issue.
1017
Failed to apply new settings to the Camera device. Please try again later. (1017)
1018
This Camera is connected by (Viewer device name). Please try again later. (1018)
1019
Your session is interrupted by [Viewer device name]. Please try again. (1019)
3001
Failed to sign in. (3001)
When you experience login issues on Alfred, you might see 3001/3006 error codes. The reasons may vary but here are some steps that might help you solve the issues:
1. Change your password to a stronger one
2. Revoke Google’s access and sign in again (if using Google account)
- Tap on your account
- Sign out of Alfred
- Sign in again.
If the above steps don't work:
- Remove Alfred as a Connected App through Google
- Sign into Alfred with your Gmail account again, and
- Grant all permissions to Alfred
3. Check your time and date settings
This problem happens to Camera devices that run on older Android versions. Time might stop if the device gets disconnected. To fix this problem, please adjust the time settings to match real-time and make sure the device has a stable internet connection to avoid this problem.
4. Make sure Alfred is updated
You might not be able to log in on an outdated version of Alfred. Please make sure you are running the latest version.
5. Turn the WiFi off and on
Sometimes, switching WiFi off and switching it back on again fixes login issues, particularly when the device is older.
6. Make sure all permissions have been granted
Depending on the platform you are using, you may be prompted to grant additional permissions when you sign in. Alfred only requests permissions that are essential to the service. Please make sure they are all granted when asked.
7. Make sure you have the latest version of Google Play services installed (if using Google account)
Many of Alfred’s features rely on Google Play Services to work properly. Please make sure your devices are running the latest version of Google Play Services to eliminate login problems.
3004
Reconnecting (3004)
When you experience login issues on Alfred, you might see 3001/3004/3006 error codes. The reasons may vary but here are some steps that might help you solve the issues:
1. Change your password to a stronger one
2. Revoke Google’s access and sign in again (if using Google accounts)
- Tap on your account
- Sign out of Alfred
- Sign in again.
If the above steps don't work:
- Remove Alfred as a Connected App through Google
- Sign into Alfred with your Gmail account again, and
- Grant permissions to Alfred
3. Check your time and date settings
This problem happens to Camera devices that run on older Android versions. Time might stop if the device gets disconnected. To fix this problem, please adjust the time settings to match real-time and make sure the device has a stable internet connection to avoid this problem.
4. Make sure Alfred is updated
You might not be able to log in on an outdated version of Alfred. Please make sure you are running the latest version.
5. Turn the WiFi off and on
Sometimes, switching WiFi off and switching it back on again fixes login issues, particularly when the device is older.
6. Make sure all permissions have been granted
Depending on the platform you are using, you may be prompted to grant additional permissions when you sign in. Alfred only requests permissions that are essential to the service. Please make sure they are all granted when asked.
7. Make sure you have the latest version of Google Play services installed (if using Google account)
Many of Alfred’s features rely on Google Play Services to work properly. Please make sure your devices are running the latest version of Google Play Services to eliminate login problems.
3005
Please go back to the sign in page and sign in with another email account.
If you tapped on "Sign in with Google" but tries to sign in with a non-Google email, you will not be able to log into Alfred. Please go back to the sign in page, select "Sign in with Email." Once you tap on "Sign in with Email," you can use any email account you'd like to sign into Alfred.
3006
Failed to sign in. (3006)
When you experience login issues on Alfred, you might see 3001/3006 error codes. The reasons may vary but here are some steps that might help you solve the issues:
1. Change your password to a stronger one
2. Revoke Google’s access and sign in again (if using Google accounts)
- Tap on your account
- Sign out of Alfred
- Sign in again.
If the above steps don't work:
- Remove Alfred as a Connected App through Google
- Sign into Alfred with your Gmail account again, and
- Grant permissions to Alfred
3. Check your time and date settings
This problem happens to Camera devices that run on older Android versions. Time might stop if the device gets disconnected. To fix this problem, please adjust the time settings to match real-time and make sure the device has a stable internet connection to avoid this problem.
4. Make sure Alfred is updated
You might not be able to log in on a dated version of Alfred. Please make sure you are running the latest version.
5. Turn the WiFi off and on
Sometimes, switching WiFi off and switching it back on again fixes login issues, particularly when the device is older.
6. Make sure all permissions have been granted
Depending on the platform you are using, you may be prompted to grant additional permissions when you sign in. Alfred only requests permissions that are essential to the service. Please make sure they are all granted when asked.
7. Make sure you have the latest version of Google Play services installed (if using Google account)
Many of Alfred’s features rely on Google Play Services to work properly. Please make sure your devices are running the latest version of Google Play Services to eliminate login problems.
3007
Failed to sign in. (3007)
When you see this error code on the app, please
- Tap on your account
- Sign out of Alfred
- Sign in again.
The error code should disappear after you sign in again.
4001
Camera device failed to launch. Please reboot your device and try again. (4001)
Why am I reading this?
This happens when more than one app on your phone is trying to control the camera.
What can I do?
To give Alfred the control of your camera, please close other photo related apps.
- Android devices
- Launch the recent applications menu.
- Find the application(s) you want to close on the list by scrolling up from the bottom or from left to right, depending on your device model.
- Tap and hold on the application and swipe it to the right or swipe up, depending on your device model.
- iOS devices
- Press the Home button two times quickly. You’ll see small previews of your recently used apps.
- Swipe left to find the app you want to close.
- Swipe up on the app’s preview to close it.
4003
Insufficient storage space left on Camera. (4003)
Why am I reading this?
This error code comes up when Alfred tries to generate a video but your Camera device runs out of space.
What can I do?
Please check if your Camera device has enough space. We recommend that you have at least 100MB of memory available.
5001
Please update this Camera device to automatic system time. (5001)
Date and Time are really important, especially when we need timestamp for recorded videos. If you're running into video issues or other usage issues, please check the time setting on your Camera devices.
We understand that your Camera Unit may be an old smartphone that was left unused for several months, or years. When you turn it back on, the date and time may be set to a default setting, say, 1900/01/01. In that case, your Camera and Viewer devices cannot exchange real-time information correctly. Please make sure the system device time matches real-world's time for our services to work on your devices.
5010
Failed to save video to your album. Please check if you have enough storage. (5010)
5015
Two-Way Talk is not supported on this Camera device. (5015)
5016
Loading...Please wait. (5016)
5019
The version of Alfred on this Camera will soon become unsupported. Please update to the latest version. (5019)
Alfred is constantly evolving. We add new features, we make adjustments, and we make sure everything works as intended on different devices. We know that not all of you have regular access to your Camera device, so we have been trying our best to make new updates compatible with older versions. However, this task has gone from complicated to impossible as time goes by…
To ensure everyone gets the best user experience, the version number will change as we move on.
Besides the messages you see when you are no longer using the latest version, this reminder will pop up when you start a Live session:
This is a reminder that we will stop supporting your current version in the near future. Please update the app on the Camera device(s) as early as you can to keep Alfred working.
Tip: Remotely Update Alfred on Your Android Device
Even if your Camera device is placed somewhere high up or far away, you can update it easily from your PC!
We suggest you run the latest version on all your devices to optimize Alfred’s performance!
5020
Please go to your Camera device and update the app to the latest version. (5020)
Alfred is constantly evolving. We add new features, we make adjustments, and we make sure everything works as intended on different devices. We know that not all of you have regular access to your Camera Phones, so we have been trying our best to make new updates compatible with older versions. However, this task has gone from complicated to impossible as time goes by…
To ensure everyone gets the best user experience, the version number will change as we move on.
If one of your Camera devices is running an app version that is no longer supported and it happens to be online when the phasing-out starts, you will see this message when you attempt to start a Live session or if you access your Event Book:
This informs you that your current app version is no longer supported. Although the Camera device will remain online, features including Live feed and Motion Detection will be disabled. An update is mandatory for the Camera device to work again.
Tip: Remotely Update Alfred on Your Android Device
Even if your Camera device is placed somewhere high up or far away, you can update it easily from your PC!
We suggest you run the latest version on all your devices to optimize Alfred’s performance!
5021
This version of the app is no longer supported.
Please update it to the latest version. (5021)
Alfred is constantly evolving. We add new features, we make adjustments, and we make sure everything works as intended on different devices. We know that not all of you have regular access to your Camera Phones, so we have been trying our best to make new updates compatible with older versions. However, this task has gone from complicated to impossible as time goes by…
To ensure everyone gets the best user experience, the version number will change as we move on.
If a device that is running an app version that is no longer supported happens to be offline when the phasing-out starts, you will see this when you launch Alfred again:
This informs you that your current app version is no longer supported. Although the Camera will remain online, features including Live feed and Motion Detection will be disabled. An update is mandatory for the Camera to work again.
Tip: Remotely Update Alfred on Your Android Device
Even if your Camera is placed somewhere high up or far away, you can update it easily from your PC!
We suggest you run the latest version on all your devices to optimize Alfred’s performance!
5022
Please go to your Camera and update Alfred. (5022)
Alfred is constantly evolving. We add new features, we make adjustments, and we make sure everything works as intended on different devices. We know that not all of you have regular access to your Camera Phones, so we have been trying our best to make new updates compatible with older versions. However, this task has gone from complicated to impossible as time goes by…
To ensure everyone gets the best user experience, the version number will change as we move on.
If one of your Camera devices is running an app version that is no longer supported, and it happens to be online when the phasing-out starts, this is what you’ll see on the Camera list:
This informs you that the app version is no longer supported on your Camera device. Although the Camera device will remain online, features including Live feed and Motion Detection will be disabled. An update is mandatory for the Camera device to work again.
Tip: Remotely Update Alfred on Your Android Device
Even if your Camera is placed somewhere high up or far away, you can update it easily from your PC!
We suggest you run the latest version on all your devices to optimize Alfred’s performance!
5024
Viewer Priority is not yet supported on iOS device. (5024)
5501
Unable to save Image (5501)
6001
Your previous in-app purchase has not been completed. Do you want to resume the process? (6001)
6008
You already upgraded to Alfred Premium with another account.
Please switch to the account associated with the subscription. (6008)
This message indicates that your subscription is associated with another account. If you have multiple Alfred accounts, try logging in to another account and see if it's associated with the subscription.
2. The upgrade is tied to another Alfred account.
The upgrade goes to the account that is logged in to Alfred at the time of purchase instead of the account that is tied to your Google Play Store/Apple ID. Please check your other accounts.
⚠️Note: If none of the above seems to be the problem, please contact us with the receipt (with order number) you got from Google Play Store / App Store / PayPal. We will make things right for you as soon as we can!
6004
There was a network error while processing your purchase. (6004)
6005
An error occurred while processing your purchase.
Tap "Know More" to learn how to fix it. (6005)
6006
An error occurred while processing your purchase.
Tap "Know More" to learn how to fix it. (6006)
6007
You already purchased Alfred Plus with another account.
Please switch to the account associated with the purchase. (6007)
7001
Unable to start Live stream. Please check your network status and try again. (7001)
If you see 7001, your Viewer Phone might be somewhere with bad signal, or simply not connected at all.
What to do next? Check the connection on the Viewer.
7002
Failed to stream the live feed. Please try again. (7002)
If you are seeing 7002, simply put your devices aren’t communicating with each other anymore. For example, your Viewer cannot retrieve video feed from your Camera devices.
What to do next? Try again later.
7004
Server unreachable. Please make sure you are connected and try again. (7004)
7006
This Camera device is offline. Please check the internet connection and battery level. (7006)
If you are seeing 7006, the Camera is either not online or not available for connection.
What to do next? Please wait while Alfred attempts to reestablish the connection. If it still doesn’t work, please check the Internet connection on your Camera end.
7007
This Camera device is offline.(7007)
Please refer to this article for the troubleshooting suggestion.
7009
This Camera device is offline.
Please make sure your Camera device has enough battery. (7009)
7010
Failed to wake up Camera.
(7010)
If you can’t wake up the Camera, the only way to bring the Camera back online is regaining physical access to the device and launching Alfred again.
Avoid similar problems by improving the Camera’s environment
Please run a quick Camera Health Check to see if the power supply/connection can be improved.
Bonus tip for iOS Cameras
If your Camera is an iOS device, enabling Guided Access could work wonders.
7011
Live stream is not available. Please reboot your Camera device. (7011)
Failed to get video data. (7011)
Please refer to this article for the troubleshooting suggestion.
7012
Please keep Alfred active in foreground on the Camera device.. (7012)
It looks like another app is using the camera.
Please keep Alfred active in foreground on the Camera device. (7012)
Please refer to this article for the troubleshooting suggestion.
7013
Something went wrong. Please try again later. (7013)
You see this message either when your Camera device is offline or it takes too long to connect to your Camera. To fix this issue, please restart Camera's network or try again later.
9002
Something went wrong. Please try again later. (9002)
9005
Failed to add this account into Trust Circle. Please try again later. (9005)
You get this message when Alfred can't add the account to the Trust Circle. Try some of the tips in this article to troubleshoot the problem.
9006
Please wait and try again later. Tap \"Know more\" to learn how to fix it. (9006)