Give your device a fresh start
- Exclusive Steps for Android 4.0.x device
- Exclusive Steps for Xiaomi device
- Exclusive Steps for Huawei device
Give your device a fresh start
1. Re-login
- Tap on the menu
- Choose Account
- Confirm you want to log out.
You will be led back to the login page.
2. Clear Cache
- Go to Settings
- Tap on Apps
- Tap on Alfred
- Tap on Storage (for devices running Android 6.0 and up)
- Clear cache and try again
3. Clear Data
This process is similar to reinstallation.
- Go to Settings
- Tap on Apps
- Tap on Alfred
- Tap on Storage (for devices running Android 6.0 and up)
- Clear data and try again
4. Remove Alfred as a connected app from Google
You can now use any email account to sign in to Alfred. However, if you're using a Google account, sometimes the issue is caused by a disconnection between Alfred and Google. To solve that, please:
- Remove the access of Alfred from Google
- Go to Alfred
- Tap on your account to sign out
- If you get stuck on the home page, please relaunch the app again
- Sign in Alfred again with the same email account
- Tap Allow (If you're using a Gmail account, make sure you see this screen before you sign in)
⚠️Note: This is best carried out on Android devices or PC browser, as iOS devices do not save the settings.
5. Factory Reset
In some rare instances, other apps could interfere with Alfred’s operation. Performing a factory reset could be an option when all else fails.
Exclusive Steps for Android 4.0.x device
It has come to our attention that Alfred experiences numerous disconnection/login issues after Google Play Services are automatically updated to 10.2.98 on devices running 4.0.x. If this is what you are experiencing, there is a simple solution!
On your Camera device:
- Tap the three dots on the bottom right
- Tap on Account
- Confirm that you want to log out.
Once you go back to the login screen, instead of tapping on the blue button:
- Tap on “Not working? Try this.”
Exclusive Steps for Xiaomi device
You have a Xiaomi device, and you are thrilled with it. But wait, why are you experiencing issues running Alfred on it? Don’t worry, most of them can be fixed and we’ll tell you how!
Login issues
Please try the following steps:
- Clean Google Play Services cache/data
- Clean Google Play Framework cache
- Remove google account
- Reboot your device
- Update Google Play Services
The Camera can’t be woken up
- Tap on Security
- Tap on Permissions
- Tap on Autostart
- Enable Alfred.
The Camera device stops Alfred from running
Please update MIUI to 8.2.
The UPGRADE button leads to nowhere
Please update Android System Webviewer and Chrome.
Can’t receive Motion Detection (MD), MD Reminder, or Battery Notifications when Alfred is not running in the background
Please lock Alfred in the background and disable power-saving mode when Alfred is running in the background from the system setting.
Exclusive Steps for Huawei device
You have a Huawei device, and you are thrilled with it. But wait, why are you experiencing issues running Alfred on it? Don’t worry, most of them can be fixed and we’ll tell you how!
Connection restricted or cut off by device system power-saving mode
Please set Alfred as a protected app.
- Go to System Settings
- Tap Battery Manager or Power Saving
- Tap on Protected apps
- Select Alfred and allow it to run when the screen turns off
Can’t receive Motion Detection (MD), MD Reminder, or Battery Notifications when Alfred is not running in the background.
Please lock Alfred in the background- Launch Alfred, enter the background page, press and pull the Alfred image down, then you can see the Lock icon appear on the upper right corner.
Still have questions? Let us know on the feedback form