Account hacked

If you notice unfamiliar activity on your Alfred Account, here are some tips to make your account more secure.

• Change your password
• Enable 2-step verification
• Turn on Passcode Lock (Android only)
• Turn on Guided Access (iOS only)
• Report suspicious activity to Google

Change your password

Using Google login

1. On your Android phone or tablet, go to Settings  > Google >  Manage your Google Account.
2. At the top, tap Security.
3. Under "Signing in to Google," tap Password. 
4. Enter your new password.
5. Tap Change Password.

Using Apple login

1. On your iPhone or iPad, go to Settings > [your name] > Password & Security.
2. Tap Change Password.
3. Enter your current password or device passcode.
4. Enter a new password and confirm the new password. 
5. Tap Change Password.

Using Email login

Enable 2-step verification

Using Google login

1. On your Android phone or tablet, go to Settings > Google > Manage your Google Account.
2. At the top, tap Security.
3. Under "Signing in to Google," tap 2-Step Verification. 
4. Tap Turn off.
5. Confirm by tapping Turn off.

Using Apple login

1. On your iPhone or iPad, go to Settings > [your name] > Password & Security. 
2. Tap Turn On Two-Factor Authentication.
3. Tap Continue.
4. Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
5. Tap Next.
6. Enter the verification code to verify your phone number and turn on two-factor authentication.

Report suspicious activity to Google

1. Go to your Google Account.
2. On the left navigation panel, select Security.
3. On the Recent security events panel, select Review security events.
4. Check for any suspicious activity. If you find activity that didn’t come from you, select No, it wasn’t me. Then, follow the steps on the screen to help secure your account

As Alfred adopts a strict policy to protect your information and privacy, we are not allowed to access and restore your videos. Please download the important videos in case someone deletes them.

Still have questions? Let us know on the feedback form