If you notice unfamiliar activity on your Alfred Account, someone else might be using it without your permission. Use the info below to make your account more secure.
Change your password
- Open your Google Account. You might need to sign in. If you can’t sign in, go to the Google account recovery page to get further assistance.
- Under "Security," select Signing in to Google.
- Choose Password. You might need to sign in again.
- Enter your new password, then select Change Password.
Enable 2-step verification
- Go to your Google Account.
- On the left navigation panel, click Security.
- On the Signing in to Google panel, click 2-Step Verification.
- Click Get started.
- Follow the steps on the screen.
Report suspicious activity to Google
- Go to your Google Account.
- On the left navigation panel, select Security.
- On the Recent security events panel, select Review security events.
- Check for any suspicious activity. If you find activity that didn’t come from you, select No, it wasn’t me. Then, follow the steps on the screen to help secure your account
Download videos to your devices
Your videos are kept on Alfred's cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.
Save to mobile device (Android Only)
- Enter the Event Book page
- Choose a single Event
- Click the Download button and the videos will be saved to the local storage like Gallery, Google Photo or Media Library on your Viewer phone.
Save to PC
- Enter WebViewer page
- Choose a single Event
- Click the Download button and the videos will be saved to your PC
Still have questions? Contact us