Alfred Plus (Ad-Free for life) is not eligible for a refund. However, subscriptions for Alfred Premium may be refunded only if requested within the refund period specified below in this policy. We also do not refund for the partially used periods. Please see below for refund policies:
⚠️ Requesting a refund does not include unsubscribing your plans. Please cancel your subscription if you want to cancel the recurring payment as well. After you unsubscribe, you'll continue to have Premium features until the end of the billing period.
✔️Premium Plan (Monthly/Yearly)
A refund request is submitted within 7 days of purchase
Refunds are required by law in the country/jurisdiction of purchase
✔️Plus Plan/Ad-Free for life (one-time purchase)
Alfred's Plus Plan (on-time purchase) is non-refundable.
Request a refund from Alfred
Please request a refund via the in-app "Report an Issue channel", and Alfred's support team will review your claim to determine if you are eligible for a refund. Please be sure to include your Alfred account and the order number of the subscription. If you have trouble logging in to the app to request a refund, please submit a Refund Request Form instead.
⚠️ If you subscribed through the App Store, Alfred could not refund you according to Apple's policy. Instead, please request a refund from the App Store directly.
Request a refund from Play Store/ App Store/ PayPal
You may also ask for a refund directly from the platform you purchased Alfred’s subscription from:
- Google Play
If you subscribed using your Google Play Store account, you may request a refund directly from Google within 48 hours of purchase. Please follow the instructions in Request a refund for a Google Play purchase.
- App Store
If you subscribed using your Apple ID, refunds are handled by Apple, not Alfred. To request a refund, please follow the instructions to cancel a subscription from Apple or directly contact Apple Support.
If you subscribed using PayPal directly, you may request a refund by following the instructions in the Resolution Center.
⚠️ Note: If you subscribed using PayPal guest checkout, please request a refund via the in-app "Report an Issue channel", and Alfred's support team will review your claim to determine if you are eligible for a refund. If you have trouble logging in to the app to request a refund, please submit a Refund Request Form instead.
🙋 Still have questions? Let us know via the in-app "Report an Issue" channel.