Why can't I hear any audio in live?

Alfred Support
  • Updated

There are 5 possible solutions to fix this issue:

  1. Viewer device volume down
  2. Turn on Camera device microphone
  3. Unmute your Camera device from your Viewer device
  4. Give Alfred permission to Camera device's microphone
  5. Unstable internet connection

Turn your Viewer device volume up

Simply turn up the volume on your devices with the volume buttons.
Volume buttons
Source: Verizon Wireless

 

Turn on your Camera device's microphone

Please make sure you not only grant microphone access to Alfred but also make sure that your microphone is actually on in your camera's setting!

Audio_toggle_in_Camera_Settings.png

 

Unmute your Camera device from your Viewer device:

  1. Select the Camera device you want to access
    Select_a_Camera_device.png
  2. Tap on the speaker icon during a live session to unmute:
    Mute_Live.png

Give Alfred permission to Camera device's microphone:

For Android devices:

  1. Go to system setting
  2. Tap on Privacy and safety
    3-Privacy_and_security.png
  3. Tap on App permissions
    4-App_Permissions.png
  4. Tap on Microphone
    5-Microphone.png
  5. Switch on the microphone toggle for AlfredCamera
    6-Turn_on_microphone_for_Alfred.png

For iOS devices:

  1. Tap on Settings  Screen_Shot_2020-02-26_at_11.20.16_AM.png
  2. Swipe down to find all apps
  3. Tap on AlfredCamera
    IMG_0989.PNG
  4. Switch on the Microphone toggle
    IMG_0990.PNG

Improve your internet connection

Read this section for tips that might eliminate connection problems and this section for strengthening your overall network strength.

 

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