If you find that Motion Detection is missing motions, here are some reasons and situations to avoid:
- Object of interest is not within 15 meters of the Camera device (with high sensitivity)
- Object is too small to trigger Motion Detection
- Lighting condition is not ideal
- Background and objects blend together (e.g. snow and white rabbits)
- Camera device was disconnected or crashed
- Events recording was interrupted by a live session (Android-only issue)
We recommend the following troubleshooting tips:
- Please restart the camera device
- Make sure the date and time on the device is correct
- Turn off "pause detention when moving" setting on the camera's side
- Set Camera's sensitivity to high
These tips may help prevent future problems as well:
You can also upgrade to Alfred Premium to zoom in on objects and motions you're the most interested in.
Still have questions? Let us know via the "Report an Issue" channel on the app's side menu.