There are two kinds of videos: Events and Moments.
Events videos may disappear because:
- The videos have expired (7 days for free users and 30 days for Premium users)
- The videos have been deleted
Moments videos that you record and save are kept permanently. They will disappear if you delete them.
In addition to the reasons mentioned above:
- If your network is unstable, videos may not show up on your Viewer device. Read this section of the article to troubleshoot connection issues.
- If your Alfred app is too old, the videos may not be retrieved. Download the newest Android or iOS app to solve this problem.
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