If you were not upgraded even after you've paid for Alfred Premium, please follow the steps below to fix the issue:
Resend the purchase request
⚠️ First, please make sure you have logged in Google Play Store using the same account you previously placed your subscription with.
- Tap the
button in the top right corner of the app - Choose the same plan you chose initially (1 month/12 months)
- Tap on Already paid for an upgrade?
- The app will send your purchase request again
Sign in with another email (error code: 6008)
Premium plans are not device-dependent but account-dependent. If you see a 6008 error message after you resend the purchase request, it may indicate that you've upgraded to Alfred Premium on another account. Please:
-
Tap the "More" tab
- Tap “Sign Out”
-
Sign in Alfred with other accounts
(⚠️ If you logged in via Apple private ID, please disable Hide My Email first)
Clear the cache and data of the Play Store (error code: 6005)
When you get a 6005 error code, it means that there's a temporary glitch with the service. To solve this issue, you can clear the cache and data of the Play Store:
-
Open your device's Settings
-
Tap Apps & notifications
See all apps
-
Scroll down and tap Google Play Store
- Tap Storage & cache
- Next, tap Clear storage
- Re-open the Play Store & upload again
Contact Support and provide your order number
If the above suggestion doesn't solve the issue, please provide one of the below information via the in-app “Report an Issue” channel:
-
Alfred order number
You can find the 32-digit order number in the confirmation email we sent to you (The email title should be: Welcome to AlfredCamera Premium) - Google Play order number (GPA.xxxx-xxxx-xxxx-xxxx)
- PayPal (I-xxxxxxxxxxxx)
🙋 Still have questions? Please contact us from the More tab in the app.