How do I change or reset my password?

If you forget your password or want to reset it for security reasons, please follow these steps to reset your password on the mobile app.

1. 1. Reset password for Alfred account
      • While logged out
      • While logged in
   2. Reset password for Google or Apple account

⚠️ Note: Resetting password for Alfred account is not supported on WebViewer and WebCamera.

 

Reset password for Alfred account 

While logged out:

1. Tap "Continue with Email"
   
   
2. Enter your email address and tap "Continue"
3. Tap "Forget password"
   
4. Tap "Reset password"
   
5. A password reset link will be sent to your mailbox

⚠️ Note: Resetting the password on Alfred mobile app does not change your Google account password.

While logged in:

1. Tap the More tab

2. Tap your [account name]

3. Tap Password

4. Make sure you type in your current and correct password 

5. Enter your new password and confirm again

6. Tap Save

Reset password for Google or Apple account

If you linked your Google or Apple account to create your Alfred account, please see the links below to reset your password.

• Reset your Google account password

• Reset your Apple account password

Your account privacy is our first priority. If you notice any unfamiliar activities on your Alfred account, here are some suggestions for you to secure your account.

See Also: 

• Why can't I log into my account?
• What do I do if my account has been hacked?

🙋 Still have questions? Please contact us from the More tab in the app

 

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