Troubleshooting & Tips
Troubleshoot Connection Issues
- Why do my devices go offline (5016/7004/7006/7007/7009/7010)?
- What do I do when I see black screens (7001/7006/7008)?
- How do I turn off battery optimization to reduce connection issues (Android)?
- Why does Alfred ask me to reconnect every few minutes?
- How do I set up Guided Access to reduce connection issues (iOS)?
- Why can’t I use Alfred on office/public WiFi?
Troubleshoot Motion Detection
- Why isn't Motion Detection recording events?
- Why am I missing motions?
- How do I reduce the number of false alarms I get?
- Why am I not getting notifications?
- Why can't I turn on Motion Detection?
- Why are my notifications not muted?
Troubleshoot Live
- Why does it say that my Camera device is not working or can't it be detected (7011/7012)?
- Why can't I hear any audio in live?
- Why is my live streaming so blurry?
- Why is Low-Light Filter so unclear or overexposed?
- Can more than one Viewer device watch the same Camera live feed at the same time?
- Can I watch live feeds of multiple Camera devices at the same time?
Troubleshoot Videos
Troubleshoot Account & Settings
- How do I change or reset my password?
- Why can't I log into my account?
- Why can't I find the verification email?
- What if I can't add someone into my Trust Circle?
- What if I can't update the app?
- How do I set up my own Alfred ringtone (Android-only)?
Troubleshoot Subscription & Payment
- Why am I not upgraded after I've paid for Alfred Premium?
- Why can't I upgrade to Alfred Premium or Plus?
- How do I transfer my membership/subscription?
- How do I cancel my subscription?
- Can I get a refund if I don't like it?
- How do I change my payment method?
Troubleshoot WebViewer & WebCamera
- What do I do if I accidentally blocked Alfred from accessing my camera and microphone for WebCamera?
- Why do I see the same WebCamera multiple times on the Viewer device?
- Why can't I log into WebViewer?
- Why do I keep seeing AdBlock messages?
- How do I enable H264 Video Codec?
- What do I do when I see black screens on my WebViewer?
Other Tips and Resource
- Tips for improving Alfred's stability
- Short tips for Xiaomi devices
- Short tips for Huawei devices
- How to grant Alfred permission to appear on top
- Tips for optimizing Alfred's performance
- Tips for giving your device a fresh start