Troubleshooting & Tips
Troubleshoot Connection Issues
- Why do my Camera devices go offline (including error code 7006/7007/7009/7010)?
- What do I do when I see black screens (including error code 7001/7006/7008)?
- Why do I see error code 7001/7008?
- Connection Tips for Android Devices
- Connection Tips for iOS Devices
- Why does Alfred ask me to reconnect every few minutes?
Troubleshoot Motion Detection
- Why isn't Motion Detection recording events?
- Why am I not receiving notifications?
- How do I reduce the number of false alarms I get?
- Why am I missing motions?
- Why can't I turn on Motion Detection?
- Why are my notifications not muted?
Troubleshoot Live
- Why does my live view still default to Standard resolution after upgrading to Premium?
- Why can't I hear any audio in videos or live feeds?
- Why does it say that Alfred app is in the background or get occupied (7011/7012)?
- Why are my videos or live feeds so blurry?
- Why is Low-Light Filter so unclear or overexposed?
- Can more than one Viewer device watch the same Camera live feed at the same time?
Troubleshoot Videos
Troubleshoot Account & Settings
- Why can't I log in to my account?
- Why can't I find the verification email?
- How do I change or reset my password?
- What if I can't install/update the app?
- How do I set up my own Alfred ringtone (Android-only)?
- What do I do if Viewer Priority isn't working?
Troubleshoot Subscription & Payment
- Why am I not upgraded after I've paid for Alfred Premium?
- What to do if I find an unauthorized charge?
- Why can't I upgrade to Alfred Premium or Plus?
- How do I transfer my subscription to another account?
- How do I cancel my subscription?
- Can I get a refund if I don't like it?
Troubleshoot WebViewer & WebCamera
- What do I do if I accidentally blocked Alfred from accessing my camera and microphone for WebCamera?
- Why do I see the same WebCamera multiple times on the Viewer device?
- Why can't I log into WebViewer?
- Why do I keep seeing AdBlock messages?
- How do I enable H264 Video Codec?
- What do I do when I see black screens on my WebViewer?
Other Tips and Resource
- Short tips for Xiaomi devices
- Short tips for Huawei devices
- What permissions does Alfred need? How do I turn them on?
- Tips for improving Alfred's stability
- Tips for optimizing Alfred's performance
- Tips for giving your device a fresh start